If you have grievances regarding Wholesale Banking, please write to:

Nodal Officer - Wholesale banking

Sascha Gill (Associate Vice President)

Kotak Mahindra Bank Ltd.
27 BKC, 2nd Floor
Plot No. C - 27, Block - G
Bandra Kurla Complex
Bandra (E), Mumbai - 400 051

Mon to Fri (10.00 am to 6.00 pm)*

OR

Send an email to [email protected]

No charges are applicable for lodging in a complaint.
In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman

If you wish to register Grievances related to Custody Services, send an email to: [email protected]

Time frame for response to Grievances is 7 working days.

For any escalations please write to the Compliance Officer Ashish Mishra at: [email protected]

The customer can also lodge his complaint on the SEBI Scores site.

SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.sebi.gov.in/ and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.

After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login

Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the paragraph 11 above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant) or is against the Government of India / President of India or a State Government / Governor of a State.
It is clarified that Listed companies (and their registrars and transfer agents), specified intermediaries and regulated entities specified in Schedules A and B as well as institutional or corporate clients shall initiate claims or disputes in accordance with paragraph 3(a) and/or 3(b) of the Master Circular on ODR dated 28th December 2023 , as applicable, unless the matter is non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced) or is against the Government of India / President of India or a State Government / Governor of a State.

The email ID [email protected] caters only to Custody Services related queries/grievances/complaints. Queries/grievances/complaints relating to other services of the Bank received on this email, will not be responded to. 

For queries/grievances/complaints relating to other services of the Bank, please write to [email protected] or connect with the helpline numbers available on website - /content/kotakcl/en/help-center.html

If you wish to register Grievances related to DDP, send an email to: [email protected]

Time frame for response to Grievances is 7 working days.

For any escalations please write to the Complaince Officer Ashish Mishra at: [email protected]

The customer can also lodge his complaint on the SEBI Scores site.

SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.sebi.gov.in/ and register for the same using their name, PAN, address, mobile number and email address.
 For more details on the platform and complaint filing process investors are advised to visit the website mentioned above. 

After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login

Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the paragraph 11 above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant) or is against the Government of India / President of India or a State Government / Governor of a State.
It is clarified that Listed companies (and their registrars and transfer agents), specified intermediaries and regulated entities specified in Schedules A and B as well as institutional or corporate clients shall initiate claims or disputes in accordance with paragraph 3(a) and/or 3(b) of the Master Circular on ODR dated 28th December 2023 , as applicable, unless the matter is non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced) or is against the Government of India / President of India or a State Government / Governor of a State.

Time frame for response to Grievances is 7 working days.

For any escalations, please write to the Compliance Officer Ashish Mishra at: [email protected]
The customer can also lodge his complaint on the SEBI Scores site.

SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.

In order to make use of this platform, investors are requested to visit the SCORES website https://scores.sebi.gov.in/ and register for the same using their name, PAN, address, mobile number and email address.

For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.

After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login

Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the paragraph 11 above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant) or is against the Government of India / President of India or a State Government / Governor of a State.
It is clarified that Listed companies (and their registrars and transfer agents), specified intermediaries and regulated entities specified in Schedules A and B as well as institutional or corporate clients shall initiate claims or disputes in accordance with paragraph 3(a) and/or 3(b) of the Master Circular on ODR dated 28th December 2023 , as applicable, unless the matter is non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced) or is against the Government of India / President of India or a State Government / Governor of a State.